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We Are A USA Based Company - Over 100,000 Products Sold! - Need Help? Email Us At info@coolteesandgear.com

FAQs

Where are you located?

We are located in Reno, Nevada.

Are these products made in the USA?

Some of our products are made in the USA. Our t-shirts are all printed in the USA. Our rings are sourced from various other countries. 

How long does it take for me to get my product?

Our goal is to get you your product as quickly as possible, that being said, it can take anywhere from 7 days to 21 business days to get your product to you.

Some of our shirts take 2 - 3 weeks to print and "dry". We use a special customer and environmentally friendly process which takes extra care and time, but lasts longer and is safer to wear than traditionally printed shirts. These shirts are printed on two sides which need an additional setting and "drying" period to make sure the print is washable and more importantly comfortable to wear. These shirts will have this listed in the description. 

You will receive shipping info when your order is fulfilled. Many of our products will also include a tracking number. 

Can I return my shirt?

We would love to be able to offer returns because of sizing issues, but unfortunately, our shirts are printed on demand. That means when you order it, we print it. We don't carry inventory, so as a result, we cannot take returns.

Will will not take returns for ANY reason after 30 days.

If your shirt was printed incorrectly or damaged, we will be happy to get you a new shirt at no charge.

Please see the size chart for correct sizing before you order!*

*Due to the hand tie-dying process used in the making of some of our most popular shirts sizing can vary. We recommend washing the shirt on very hot and drying on very hot a few times to obtain the desired fit. This process will not hurt the design, as that is part of how the shirt is created, but has in almost all instances created a better fit for our customers.

Can I return my ring?

The short answer is YES! The long answer is: returns on rings for sizing is as follows; If the error in sizing is our fault, we will exchange it for the correct size and refund you the shipping. If you order the incorrect size, we will exchange it. You pay for return shipping and include a note with the correct size and we will send you the correct size. Contact us @ coolteesandgear@gmail.com and we will walk you through the return process. 

Can I return my table or other home decor?

You cannot return tables or other home decor. If they are damaged during shipping, we can replace them at no charge. To do so, please email us a picture of the damage @coolteesandgear@gmail.com.

 

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